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Viewing Archives: February 2012


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Coaching Exercise of the Week: “Changing Career Paradigms”

February 29, 2012 by Sandra Mashihi

This free exercise, and dozens of others, were created for our book, Clueless: Coaching People Who Just Don’t Get It. You can learn more about Clueless by visiting our site or you can buy it from amazon.com today. Purpose of Exercise: Use this exercise to help clients understand how generational values and expectations affect their career. How [...]

Posted in Clueless Exercises

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The Definitive Book On Customer Service

February 29, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Uncommon Service: How to Win by Putting Customers at the Core of Your Business Competencies: customer service, strategic planning, visionary leadership Who benefits: C-Suite Consultant Usage: must read for senior consultants, executive coaches involved in organizational issues, customer service trainers and coaches What’s it about? Today is an uncommon [...]

Posted in Develop, Engage

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The Perfect Benefit for Knowledge Workers

February 28, 2012 by Wally Bock

The article under HR Morning’s tantalizing headline, “Cha-ching! Biz plans to spend $125K on loyal employees,” definitely got me to read the story. Here’s the opening. “This year, The Marketing Arm, a Dallas-based marketing and promotions agency, is starting a unique sabbatical program that it estimates will cost between $125,000 and $200,000 in 2012 alone.” [...]

Posted in Uncategorized

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Are All Executive Coaches Equal?

February 26, 2012 by Ken Nowack

“If you don’t have time to do it right, when will you have the time to do it over?” John Wooden Coaches work in a variety of specializations. Personal/life coaches, career coaches, lifestyle modification coaches, and executive coaches are just a few. Education and training will likely vary with each coach’s area of practice and [...]

Posted in Develop, Engage

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TGIF – Final Friday Thoughts on (my) Customer Service Month

February 24, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “There are no traffic jams along the extra mile.” Roger Stauback Humor Break: Bev: I am reading an article by a fellow who is predicting the first restaurant review from the moon. Al: [...]

Posted in Engage

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The Risks of Including New Employees in 360-Degree Feedback

February 23, 2012 by Sandra Mashihi

“No accurate thinker will judge another person by that which the other person’s enemies say about him.” -Napoleon Hill The goal of 360-degree feedback is to provide useful, accurate, and constructive information to employees to leverage their strengths and focus on potential development areas.  If employees are too new to a job role or organization, [...]

Posted in 360 Degree Feedback

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2/23/12: Top Talent Development Posts this Week

February 23, 2012 by Wally Bock

Every week, I review blogs that cover talent development to find the very best talent development posts. This week, you’ll find pointers to pieces the impact of benefits on talent management, the “War for Talent” in the midst of high unemployment, what’s next in talent management systems, and the importance of talent spotters. From Steve [...]

Posted in Uncategorized

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Smile If You Get It

February 22, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: That Damn :-) Actually Means $$ Competencies: customer service, sales, managing people, leadership, strategic planning, visionary leadership, managing self, self-development Who benefits: C-Suite, managers, supervisors, leads and management wannabes, career employees Consultant Usage: organizational consultant, executive coaches, management/leadership trainers What’s it about? Last week in my TGIF post I poked a [...]

Posted in Develop, Engage

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Coaching Exercise of the Week: “Understanding Differences Between Jobs, Careers, and Passions”

February 21, 2012 by Sandra Mashihi

This free exercise, and dozens of others, were created for our book, Clueless: Coaching People Who Just Don’t Get It. You can learn more about Clueless by visiting our site or you can buy it from amazon.com today. Purpose of Exercise: Help your clients relate to differences among jobs, careers, and passions. How to Administer [...]

Posted in Clueless Exercises

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Would John Glenn make the cut today?

February 21, 2012 by Wally Bock

Yesterday was the Fiftieth Anniversary of John Glenn’s 1962 orbital flight. Glenn was one of seven original astronauts recruited by NASA starting in 1959. It is one of the great recruiting stories of all time. The work was dangerous. In the years leading up to the recruiting process, US rockets had shown a dismaying tendency [...]

Posted in Uncategorized

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Belief in a Placebo is Actually a Placebo

February 19, 2012 by Ken Nowack

“Everybody is a genius. But, if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid.” Albert Einstein   In a recent study, 61.3% of the public and 20.2% of professionals believe that a miracle can a save person in a persistent vegetative state [...]

Posted in Balance

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TGIF – Enjoyneering

February 17, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quotes of the Week:  “A critical role of a leader is to enjoyneer a happy workplace.” Me “To me, it makes perfect sense that treating employees well makes them happy and that happy companies make more money – and [...]

Posted in Engage

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Establishing the Timeline for the 360-Degree Feedback Process

February 16, 2012 by Sandra Mashihi

“How does a project get to be a year behind schedule? One day at a time.”    Fred Brooks Most 360-degree feedback processes share a common timeline. The recommended process below will give you an idea of how long each step in a complete 360-degree feedback process might take, although it is highly dependent on [...]

Posted in 360 Degree Feedback

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2/16/12: Top Talent Development Posts this Week

February 16, 2012 by Wally Bock

Every week, I review blogs that cover talent development to find the very best talent development posts. This week, you’ll find pointers to pieces on the role of senior executives in talent selection, competing with the world’s Googles for top talent, improving HR processes and the Jeremy Lin phenomenon. From Mike Haberman: Senior Executives, Not [...]

Posted in Uncategorized

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Have A Nice Conflict

February 15, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Buy This Book! Competency: conflict management, interpersonal skills, communication, customer service Who benefits: anyone, everyone Consultant Usage: if you are a people consultant or trainer at any level this is a must read What’s it about? If you have been a regular reader of this post, you know this [...]

Posted in Develop

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