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To Speed Up, Calm Down

March 28, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Hey Man, Push The Reset Button Competencies: self-development, managing self, time management Who benefits: YOU, trust me on this, you will benefit Consultant Usage: excellent for use by coaches at all levels What’s it about?  This is going to be a short and simple post.  I want to refer you [...]

Posted in Balance

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TGIF – Food For Thought

March 23, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “Inside some of us is a thin person struggling to get out, but they can usually be sedated with a few pieces of chocolate cake.”   Anonymous Humor Break: Bev: Al, give me one [...]

Posted in Balance, Engage

1 Comment

Bewitched, Bothered and Befuddled By Financial Data?

March 21, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Money, Money Everywhere, ‘cept I Don’t Understand It Competency: financial leadership Who benefits: non-financial managers, supervisors, and management wannabe’s Consultant Usage: consultants wanting to improve their understanding of financial management. What’s it about? Every once in a while I feel obliged to address one of my most obvious shortcomings.  [...]

Posted in Develop

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TGIF – Take Care Of Those Who Take Care Of You

March 16, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.” Tony Hsieh, CEO of Zappos.com. [...]

Posted in Develop

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“Can’t We All Get Along”

March 14, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Collaboration as a Way of Organization Life Competencies: collaboration, team building/development, visionary leadership, entrepreneurial leadership, sales leadership, managing relationships, influence/negotiation, driving strategic direction, strategic planning, building strategic relationships Who benefits: the book is written at the organizational level; however there is something for all employees Consultant Usage: organizational consultants, [...]

Posted in Develop

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TGIF – Compromise Is Good Except When It Isn’t

March 9, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “Compromise: An agreement between two men to do what both agree is wrong.” Lord Edward Cecil Humor Break: Bev: They say it is better to be poor and happy than rich and miserable.  [...]

Posted in Engage

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Oh For Those Good Old (Future) Days

March 7, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Simple Ain’t … But Should Be! Competencies: strategic planning, driving strategic direction, planning/organizing, problem solving, technological leadership, managing people, adaptability Who benefits: idea generator for those in a position of influence Consultant Usage: insightful message for organizational consultants and executive coaches What’s it about? I am recommending that you [...]

Posted in Develop, Engage

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TGIF – Management Happens! Then What?

March 2, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “Life is what happens while you make other plans.”  John Lennon Humor Break: Management Speak: There are larger issues at stake. Translation: I’ve made up my mind so don’t bother me with the [...]

Posted in Engage

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The Definitive Book On Customer Service

February 29, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Uncommon Service: How to Win by Putting Customers at the Core of Your Business Competencies: customer service, strategic planning, visionary leadership Who benefits: C-Suite Consultant Usage: must read for senior consultants, executive coaches involved in organizational issues, customer service trainers and coaches What’s it about? Today is an uncommon [...]

Posted in Develop, Engage

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TGIF – Final Friday Thoughts on (my) Customer Service Month

February 24, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “There are no traffic jams along the extra mile.” Roger Stauback Humor Break: Bev: I am reading an article by a fellow who is predicting the first restaurant review from the moon. Al: [...]

Posted in Engage

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Smile If You Get It

February 22, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: That Damn :-) Actually Means $$ Competencies: customer service, sales, managing people, leadership, strategic planning, visionary leadership, managing self, self-development Who benefits: C-Suite, managers, supervisors, leads and management wannabes, career employees Consultant Usage: organizational consultant, executive coaches, management/leadership trainers What’s it about? Last week in my TGIF post I poked a [...]

Posted in Develop, Engage

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TGIF – Enjoyneering

February 17, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quotes of the Week:  “A critical role of a leader is to enjoyneer a happy workplace.” Me “To me, it makes perfect sense that treating employees well makes them happy and that happy companies make more money – and [...]

Posted in Engage

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Have A Nice Conflict

February 15, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Buy This Book! Competency: conflict management, interpersonal skills, communication, customer service Who benefits: anyone, everyone Consultant Usage: if you are a people consultant or trainer at any level this is a must read What’s it about? If you have been a regular reader of this post, you know this [...]

Posted in Develop

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TGIF – Who Says Customers Are Important?

February 10, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Peter Drucker Humor Break: Bev: Al, did you call [...]

Posted in Balance, Engage

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Down Mexico Way

February 8, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Where The Customer Wins Competency: customer service Who benefits: all organizations who have customers (and who doesn’t?) Consultant Usage: for consultants who use stories to make a point What’s it about? My friend Paul gave me the idea for today’s post. We were both enjoying a liquid refreshment in [...]

Posted in Engage

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